Cisco Phone Voicemail Password Reset Document Information
Document Version: 03
Last Update: May 05, 2024
Description: This document describes how to reset a user’s Voicemail Password within the Cisco Unity Connection Manager.
Procedure: This procedure reflects the status of the Cisco Unified Communications Environment at the time that this document was last updated:
1.) Login to the Self Care Portal by going to https://admcucm01.admin.hatboro-horsham.org/ucmuser/. Your username and password will be the same Network ID and password that you use to login to School District computers.
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2.) Once in the Self Care Portal, click on the voicemail tab.
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3.) In the Voicemail Tab, navigate to the Launch Voicemail Inbox section of the page. Click on the Launch Voicemail Inbox button. It will launch a new webpage called Cisco Personal Communications Assistant.
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4.) Sign in using your District Credentials.
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5.) Once logged in, click on Web Inbox.
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6.) Once you click on Web Inbox it will launch your Cisco Unity Connection Web Inbox. You will then click on settings.
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7.) Once in Setting, you will navigate to the top of the webpage and click the drop-down menu where it says Passwords. Click on Change PIN.
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8.) Enter a PIN that you will remember. Confirm the new PIN number.
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9.) You Can now use your new PIN to access your voicemail on your phone.