Cisco Phone Voicemail Password Reset Document Information
Document Version: 03
Last Update: May 05, 2024
Description: This document describes how to reset a user’s Voicemail Password within the Cisco Unity Connection Manager.
Procedure: This procedure reflects the status of the Cisco Unified Communications Environment at the time that this document was last updated:
1.) Login to the Self Care Portal by going to https://admcucm01.admin.hatboro-horsham.org/ucmuser/. Your username and password will be the same Network ID and password that you use to login to School District computers.
2.) Once in the Self Care Portal, click on the voicemail tab.
3.) In the Voicemail Tab, navigate to the Launch Voicemail Inbox section of the page. Click on the Launch Voicemail Inbox button. It will launch a new webpage called Cisco Personal Communications Assistant.
4.) Sign in using your District Credentials.
5.) Once logged in, click on Web Inbox.
6.) Once you click on Web Inbox it will launch your Cisco Unity Connection Web Inbox. You will then click on settings.
7.) Once in Setting, you will navigate to the top of the webpage and click the drop-down menu where it says Passwords. Click on Change PIN.
8.) Enter a PIN that you will remember. Confirm the new PIN number.
9.) You Can now use your new PIN to access your voicemail on your phone.