Correcting Connection Issues w/Dock and L13 Gen 3 laptops
Document Information
Title: Correct connection issues with Lenovo USB-C docks and Lenovo ThinkPad Yoga L13 Gen 3 laptops.
Document Version: 01
Last Update: May 24, 2023
Description: This document describes how to set up Smartboard connections with new ThinkPad Yoga L13 Gen 3.
Procedure: This procedure reflects the status of connection issues with Dock 40AS and ThinkPad Yoga L13 Gen 3 at the time that this document was last updated:
1.) Using your IT laptop – connect to the dock via USB-C cable.
2.) Go to support.lenovo.com and search for the laptop model you are working on.
3.) Select drivers and software.
a. ADVANCED FIRMWARE – download Firmware for Windows 11 (64-bit) – ThinkPad USB-C Dock Gen 2 drivers.
b. AUDIO - Download Audio Drivers for Docks & Realtek USB Audio for Docking Station for Windows 11 (Version 21H2 or later, 10 (64-bits) ThinkPad.
c. SOFTWARE & UTILITIES – download Generic DisplayLink Driver for USB Docks and Adapters for Windows 10, 11 (64-bit).
4.) Disconnect IT laptop and connect user’s laptop.
5.) Check to make sure there are no Graphics drivers needed. If there are, update the drivers.
6.) If Smartboard is still not connecting to laptop via the Dock, go to SETTING > SYSTEM > DISPLAY > ADVANCED DISPLAY > Choose the Smartboard settings > Click on Display Adapter properties for Display 2 (or whatever number display the Smartboard is) and change the refresh rate to 30 or 48 Hz.
7.) Reboot laptop and Smartboard.