How to Send and Receive a Fax
Document Information
Title: How to Send and Receive a Fax
Document Version: 01
Last Update: October 28, 2022
Description: This document describes how to send and receive a fax using the eFax Messenger application.
Procedure: This procedure reflects the status of faxing services at the time that this document was last updated:
1.) Open eFax Messenger from your Start Menu or Desktop.
2.) At the login screen, you will need to enter your fax number and password which was provided.
3.) Upon successful login, the main eFax Messenger dashboard will appear.
4.) Click on View Faxes to retrieve any documents that have been faxed to this number. You will be presented with a view like the figure below. New faxes will be shown in boldface.
5.) Select the fax that you would like to view and double click on the document to open it.
6.) Once the fax is open you can forward the fax via Email, Forward it via Fax to another number, Export the fax to a digital document (either .tiff or .pdf), Print the fax, or delete the fax completely by using the buttons at the top of the ribbon.
7.) When finished with the fax, you can exit the view by choosing the Close button at the top right corner of the fax.
8.) To send a fax, click on the Compose a Fax button on the dashboard or the New Fax button in the top left corner of the application.
9.) This will launch a new fax template that you can complete.
10.) In the To section, enter the fax number of the recipient(s) that you are sending the fax to. Press Enter to continue.
11.) The Reference ID section is optional and can be used if an identifier is necessary to track the submitted fax.
12.) In the Subject section, enter the title of your fax.
13.) In the Attention section, enter the recipient that the fax is destined.
14.) Finally, in the optional Company section, enter the company name of the recipient.
15.) The Cover Sheet should reflect the entered information. You can also customize the Cover Letter text by double clicking in the Cover Message text box and entering any text that is necessary in the Cover Letter.
16.) Click the + sign to create another page for the fax. You will be presented with three options. Choose Blank Page to continue with a simple blank page that can be customized later. Alternatively, if you have an image, you can choose Import Image to continue.
17.) If you chose a Blank Page, you can use the Insert Image or Add Textbox buttons to customize the page as desired.
18.) Alternatively, you can choose Attach File to locate and attach a previous document such as a .tiff file or a .pdf document that was created outside of eFax Messenger, but you want to send to your recipient.
19.) When you are satisfied with the layout of your fax, simply click the Send Fax button to send the fax to the intended recipient.
20.) You can close the application when you have completed your fax.
21.) Subsequent uses of the application will automatically remember your username and password for easier access in the future.
