How To Reconfigure Food Service Number Pads
Document Information
Title: How to Reconfigure Food Service Number Pads
Document Version: 01
Last Update: July 26, 2022
Description: This document describes how to reconfigure the number pads used at the food services computers if they will not apply input into eTrition.
Error received on Food Services computer when selecting “Serve Breakfast” or “Serve Lunch.”
Steps to Resolve Issue:
1. Open Notepad on device and then try typing numbers on keypad and pressing Enter. If any numbers show up in Notepad then proceed to Step 2.
2. Unplug number pad from device. You will then hold down the Clear and Enter keys simultaneously while plugging number pad back into device.
3. Release Clear and Enter buttons after number pad is plugged back into device and powered on. You will then choose option 1. This will reconfigure number pad to use a virtual port.
4. If open, close eTrition completely and then log back into eTrition to make sure change is applied.
5. Once logged into eTrition go to settings and make sure that Input Device settings match those in the picture below.
6. If any changes need to be made on the page above, then you will need to close out of eTrition again and reopen for the changes to be applied.
7. Choose the school and line number then choose “Serve Breakfast” or “Serve Lunch.”
8. Test number pad by entering a student ID number and pressing Enter. If it opens a student’s account, then the number pad has been successfully reconfigured.
9. Select Cancel in the student’s account so no charges are added and then exit eTrition.